Terms of Service

1. Agreement to Terms

By accessing or using FRENZY's services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Services Description

FRENZY provides the following services:

• Custom web development and application design
• AI automation solutions and implementation
• Web hosting services (shared, VPS, and dedicated servers)
• System integration and API development
• Technical consulting and support services

Specific terms for each service will be outlined in individual service agreements or statements of work.

3. Account Registration and Responsibilities

When you create an account with us, you must provide accurate, complete, and current information. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use
• Ensuring your use of our services complies with all applicable laws

4. Payment Terms

All fees are stated in U.S. Dollars unless otherwise specified. Payment terms include:

• Project-Based Services: 50% deposit required to begin work, remainder due upon completion
• Hosting Services: Monthly or annual billing as selected during signup
• Late Payments: Accounts past due may incur late fees and service suspension
• Refunds: Custom development work is non-refundable after commencement; hosting services may be refunded within 30 days

5. Intellectual Property Rights

Custom Development: Upon full payment, you own the code and deliverables created specifically for your project. We retain rights to any pre-existing code, frameworks, or tools used.

Our Property: All content on our website, including text, graphics, logos, and software, is our property or that of our licensors and is protected by intellectual property laws.

Portfolio Use: We reserve the right to showcase completed projects in our portfolio unless otherwise agreed in writing.

6. Service Level Agreement (SLA)

For hosting services:

• Uptime Guarantee: 99.9% uptime for all hosting plans
• Support Response: 24/7 support with response times based on ticket priority
• Maintenance Windows: Scheduled maintenance will be announced 48 hours in advance
• Service Credits: Available if uptime falls below guaranteed levels

7. Acceptable Use Policy

You agree not to use our services to:

• Violate any laws or regulations
• Infringe on intellectual property rights of others
• Distribute malware, viruses, or harmful code
• Send spam or unsolicited communications
• Engage in fraudulent or deceptive practices
• Attempt to gain unauthorized access to systems or networks
• Host illegal content or engage in illegal activities

8. Data Backup and Security

While we implement security measures and perform regular backups:

• You are responsible for maintaining your own backups of critical data
• We are not liable for data loss due to circumstances beyond our control
• Backup restoration may incur additional fees depending on the scope of work

9. Service Modifications and Termination

We reserve the right to:

• Modify or discontinue services with reasonable notice
• Suspend or terminate services for violation of these terms
• Update pricing with 30 days notice for recurring services

You may terminate services by providing written notice according to your service agreement.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services in the 12 months preceding the claim
• We are not liable for indirect, incidental, or consequential damages
• We do not warrant that services will be uninterrupted or error-free

11. Warranties and Disclaimers

Services are provided "as is" without warranties of any kind, except as specifically stated in service agreements. We disclaim all implied warranties including merchantability and fitness for a particular purpose.

For custom development projects, we warrant that deliverables will substantially conform to specifications for 90 days after delivery.

12. Indemnification

You agree to indemnify and hold harmless FRENZY from any claims, damages, or expenses arising from your use of our services or violation of these terms.

13. Confidentiality

Both parties agree to keep confidential any proprietary information shared during the course of our business relationship. This obligation survives termination of services.

14. Dispute Resolution

Any disputes arising from these terms or our services will be resolved through:

• Good faith negotiation between parties
• Mediation if negotiation fails
• Binding arbitration in Florida, United States

15. Governing Law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law provisions.

16. Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the new terms. Material changes will be communicated via email.

17. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms of Service, please contact us: